“They’ll have pissed us off to no end,” says Pascale Plourde on the line, who got a $3,000 refund from her insurer, Canada Vie, after a report by diary recounting her fight against the company while debilitated by breast cancer.
“They made us feel that we were being very demanding, but they ended up paying us,” breathes the woman, who contacted The newspaper Tuesday to say Canada Life had finally decided to pay the thousands of dollars it was owed.
One month ago, The newspaper reported the story of this kindergarten teacher forced to fight to be reimbursed for her Canada Life medications, even though she had just battled aggressive breast cancer with chemotherapy.
“I had been waiting for months, but it was after the publication of the article diary “that caused a lot of things,” the woman cheered, relieved, though still bitter against Power Corporation-owned Canada Life.
Although she claims the company’s employees made her feel bad in recent weeks, the woman, whose health has since improved, was happy to have her money.
“It takes a huge weight off my shoulders. At least there’s less to worry about,” she confided.
“It will give you a breather, because when you don’t expect to pay amounts like that, it drains your bank account,” he continued.
“We must report”
On its website, Canada Life says it wants to “ensure that compassionate care is available quickly to people with urgent needs.”
The company notes that its service center will be open 7 days a week until December 17. Canada Life also claims to have increased its number of analysts.
For her part, Pascale Plourde had advice to give Canada Life policyholders who are victims of the confusion, after finally getting their debt.
“We must not let this happen, otherwise nothing will move forward,” he concluded.